Salesman helped a lot very nice
Found what I wanted when I couldn't find it online or at any other store in the area.
First time shopping at furniture row and I purchased a 500 dollar desk that I was in love with. Their furniture pieces are good quality and very classical in design. I couldn't give this place 5 stars because at the time of purchase I specifically said I wanted my desk assembled. They stated it would take 1 week to get the desk in and assembled. 1 week later and I never got a call or notice that my desk was in. I called them myself and asked if my desk was in, in which they replied yes. When I asked if it was assembled too they said no, that it didn't say it needed to be assembled. Of course I was a little bothered but I just corrected them and said yes I wanted it assembled and asked if I could pick it up the next day to which they replied- yes. Next day comes and again I receive no call by 4 pm. I call again and ask "is my desk ready to pick" to which they reply... "uhm we didn't know it needed assembly". Then I become really upset and ask to speak with a manager. The assistant manager was very polite, professional, and apologized and said he would have my desk ready in 2 hours. I wish I could remember his name... but I remember that it was a male for sure. It was ready to go by 6 pm and I appreciate their haste and apologies. This place needs better communication with their customers but I'd be willing to give this place a second chance for fixing their mistake immediately.
Beautiful furniture everything is new. Not many sale items though.
Looks like everyone is hungover and don't wanna help service is bad don't recommend it
Furniture Row is a US Furniture Store based in Pharr, Texas. Furniture Row is located at 1204 W. Express Way 83, Suite FR, Pharr, TX 78577, USA.
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